Summary
Clever and passionate professional capable of creating and maintaining user-friendly websites looking for an entry-level web developer position at an exciting company.
Academic Qualifications
Georgia State University
May 2015
Bachelor of Science, Computer Science
Concentration in Human-Computer Interaction
Emory University
March 2018 – Current
Fundamentals of Graphic Design Certificate
Work Experience
CareerBuilder
Technical Support Engineer
October 2016 - October 2017
- Troubleshooting issues by looking at PHP code, logs, and database information
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Reviewing weekly GitHub deployments for new features and bug fixes
- Manipulating and extracting client data using SQL
- Collaborating with product owners to improve customer experience
- Working with engineers and developers to resolve bugs
- Establishing automatic Sumo Logic query alerts for system errors and bugs
- Maintaining the internal knowledge base using Confluence
- Created the new hire training materials and certification exam
CareerBuilder
Technical Support Advisor
July 2015 - October 2016
- Providing clients with patient, attentive, and insightful customer service
- Establishing strong and durable relationships with clients through continual communication and exceeding expectations
- Consulting with clients to provide optimal solutions
- Creating product training presentations and guides for external and internal clients
- Collaborating with other teams to research issues and verify resolutions
- Finding beneficial solutions through recreating issues and analyzing data
- Configuring XML files to enable and change features in the Talent Stream Recruit system
- Interacting with Third Party vendors to investigate and test their environment
- Helping team members assimilate to new developments within the organization
- Mentoring new team members on products, tools, and procedures
- Helping QA teams understand new system releases like UX changes or new features
- Writing internal and external articles to improve to the organization’s knowledge base